Terms of Service

Please take the time to read and understand the conditions of booking set out below prior to booking a trip with Realistic Asia. We strongly recommend that you also read the Notes/ inclusions relating to your trip prior to booking to ensure that you understand the itinerary and style of the trip you are undertaking.

In these Terms and Conditions “we, our, us, company” refers to Realistic Asia Co.,Ltd (Vietnamtourspackages.com). “You” refers to the individual person creating an account with us and/or making a reservation through us. Our website is offered to you and is conditioned on your acceptance without modification of the terms, conditions and notices contained herein as they exist at the time the booking is made.

Your use of our website including the use of your booking, your account, and the site information, constitutes your agreement to the following terms, conditions, and notices. If you do not agree with these terms and conditions, you are not authorized to use this website and should leave immediately.

  • You agree that you shall not use the Website for illegal purposes, and will respect all applicable laws and regulations.
  • You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.
  • You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

1Deposits & Payment Policy

Payment Process

  • Deposit: In order to secure your spot for the tour, 10% of land service are required to pay (the amount vary based each on tour basis). The amount should be made via bank transfer or our online payment method. After receiving the deposit of your tour, a voucher confirmation will be sent to you within 24-48 hours.
  • Final Payment: The balance of your tour will be made one month before the travel date. Payment by bank transfer or online payment is accepted. 

Payment Type 

  • Online payment by Credit Card: All the tour packages on this website operate on a pre-payment basis. Payment can be made either using a major credit card as Visa, Mastercard and American Express Credit Card not including credit card transaction fee ( Please add in 3% fee for Visa, Mastercard or 4% for American Express to the total amount of payment each time).

    After receiving your payment, we will issue you the hotel voucher and/or final confirmation itinerary, which can be sent to you by fax or e-mail.

  • By Bank Transfers: If you prefer to do the bank transfer, please contact us so we can send you the bank detail information. However, all the bank fee and foreign currency exchange have to be taken care at your end.

2Booking change/Amendment

Flexibilility is our strongest point. You can amend your booking when it is made. Just contact us at [email protected] with your booking number. Our reservations team is glad to amend your booking accordingly.

3Cancellation Policy

We would deeply regret your decision to cancel your trip to Vietnam & Indochina; however, we realize that there are many reasons for this event.
In the event of cancellation, we will refund any payment made to Realistic Asia given that a cancellation fee is applicable.

The cancellation fee will be calculated as follows:

31 days and more before departure: 10% of the full payment + airfare cancellation fees (if any).
15-30 days before departure: 30% of the full payment + airfare cancellation fees (if any).
14 days and less before departure: 100% of the full payment.
No-show travelers will be charged 100% of the full payment.

After the trip has commenced, we are unable to refund any amount for unused services due to your early departure, late arrival, or missed days on tours.

4Liability

Realistic Asia is not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred due to delays, accidents, natural disaster, political actions and unrest must be borne by the passengers. Passengers are required to have full travel insurance.

Airline schedules and local conditions may affect accommodation and itineraries. Should this occur, Realistic Asia will endeavor to substitute a suitable arrangement of similar value. Participation on any tours implies full agreement to the above conditions by all parties involved.

5Passport and Entry visa

Your passport must be valid for at least six months following your entry date to your travel destination.

It is your responsibility to ensure that you are in possession of a valid passport and visa and all travel documents are valid for travel.

6Travel Insurance

Travel insurance is not included in your tour price. It is the passenger’s responsibility to verify whether his/her local health insurance carrier provides coverage while traveling. Please contact your insurance carrier for details.

Realistic Asia strongly advises that you purchase a comprehensive travel insurance policy to cover all aspects of your tour: the loss of deposits through cancellation, lost of baggage and personal items, personal injury and death. A waiver must be signed if insurance is declined.

8Children Policy

The rate for children applicable for one child sharing a twin or double cabin with two adults

Children (2-12 age): Surcharge 85% of brochure price
Infants (0-2 age): Free of charge

Please note that some suppliers may impose additional fees for infants and children. These will be advised at time of booking.

Air tickets: Based on each arilines policy, the price for children will be applied at time of booking.

9Reservation of rights: Modifications to terms and conditions

We reserve the right, at our sole discretion, to change these Terms at any time. Updated versions of the Terms will be posted here on this website and are effective immediately on posting. Please check frequently, especially before you use this website, to see if these Terms have changed.

Realistic Asia may, at any time, revise these Terms and Conditions without notice by posting changes online. Users are responsible for reviewing all information posted online and the continued use of the Realistic Asia website after changes are posted constitute the user’s acceptance of modified Terms and Conditions.

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