These Terms & Conditions outline the basis on which Vietnam Tour Fun provides its services, as well as the rights and responsibilities of both parties. We kindly ask that you read them carefully before confirming your booking.

By confirming a booking and making payment (deposit or full), you acknowledge that you have read, understood, and agreed to these Terms & Conditions on behalf of all travelers included in the reservation.

For the purpose of this document, “Services” refer to all travel-related arrangements provided by Vietnam Tour Fun, including but not limited to itinerary planning, accommodation, transportation, tours, activities, flights, and other associated services.

ELIGIBILITY

Bookings must be made by individuals aged 18 years or older. Any traveler under the age of 18 must be accompanied by a parent or legal guardian, who assumes full responsibility for them during the trip.

PRICING & INCLUSIONS

All prices provided in proposals or quotations are indicative and subject to availability at the time of confirmation.

Prices may vary due to:

- Changes in hotel or service availability
- Airfare fluctuations
- Currency exchange variations

Unless clearly stated, prices do not include:

- Personal expenses (laundry, minibar, etc.)
- Visa and passport costs
- Travel insurance
- Tips and gratuities
- Bank or transaction fees
- Optional activities not specified in the itinerary

PAYMENT TERMS

A deposit of 20% of the total booking value is required to confirm services.

The remaining balance must be paid 45–60 days prior to arrival, unless otherwise specified.

Certain services (such as flights or special bookings) may require full payment at the time of confirmation.

Services are only considered confirmed once full payment has been received. Vietnam Tour Fun reserves the right to suspend or cancel services if payment deadlines are not met.

Any additional costs arising from delayed payments (such as price increases or supplier penalties) will be the responsibility of the client.

CHILD POLICY

Child rates apply when sharing accommodation with two adults:

- Under 2 years old: 10% of adult rate
- 2–11 years old: 85% of adult rate
- 12 years and above: charged as adults

Airfare for children is subject to airline policies at the time of booking.

BOOKING CONFIRMATION & TRAVEL DOCUMENTS

A confirmation voucher will be issued within 48 hours after receipt of the deposit. This document confirms the services booked.

Final travel documents (including flight details where applicable) will be shared 15–30 days prior to arrival, once full payment has been completed.

It is the traveler’s responsibility to ensure that all personal information provided is accurate. Vietnam Tour Fun cannot be held liable for issues resulting from incorrect details.

CANCELLATIONS POLICY

In the event of cancellation, fees will apply based on the total booking value:

- More than 60 days before arrival: 10% of the total booking value
- 30–59 days: 20% of the total booking value
- 15–29 days: 40% of the total booking value
- 8–14 days: 80% of the total booking value
- Within 7 days or no-show: 100%

In addition to the above penalties, any applicable airfare cancellation fees will be charged separately, in accordance with airline policies.

Air tickets included in the package are non-refundable unless otherwise specified.

Any unused services (including missed tours or early departures) are non-refundable.

AMENDMENTS & CHANGES

Requests to modify a confirmed booking are subject to availability.

Depending on the nature of the change, amendments may be treated as a cancellation and rebooking, and applicable fees may apply.

Vietnam Tour Fun reserves the right to adjust itineraries when necessary due to operational requirements or external factors. In such cases, suitable alternatives will be offered whenever possible.

TRAVEL REQUIREMENTS & RESPONSIBILTIES

Travelers are responsible for ensuring they meet all travel requirements, including:

- A valid passport (minimum 6 months validity beyond travel dates)
- Required visas and documentation
- Compliance with health and vaccination regulations

All names on travel documents must exactly match the passport.

Travel may involve activities with inherent risks. While guidance will be provided, participation is at the traveler’s own discretion and responsibility.

INSURANCE

Comprehensive travel insurance, including medical coverage, is mandatory for all travelers.

Clients are responsible for arranging appropriate insurance coverage prior to departure and providing proof if requested.

Vietnam Tour Fun is not liable for any medical expenses, losses, or damages not covered by insurance.

Additional coverage (trip cancellation, baggage loss, etc.) is strongly recommended.

Failure to provide valid insurance may result in cancellation of services without refund.

FLIGHTS & AIR TRAVEL

Airlines may adjust schedules, routes, or aircraft types without prior notice.

Vietnam Tour Fun is not responsible for:

- Flight delays or cancellations
- Schedule changes made by airlines
- Missed connections due to airline disruptions

Travelers must inform us promptly of any flight changes so arrangements can be adjusted accordingly.

ACCOMMODATION

- Prices are based on double occupancy unless stated otherwise
- Standard check-in: 14:00 | Check-out: 12:00
- Alternative accommodations of similar standard may be provided if necessary
- Some hotels may require a refundable security deposit upon check-in

LOCAL LAWS & CONDUCT

Travelers are expected to respect the laws, customs, and regulations of the destinations visited.

Vietnam Tour Fun is not responsible for any consequences resulting from non-compliance, including fines, penalties, or legal actions.

LIMITATION OF LIABILITY

Vietnam Tour Fun acts as an intermediary between clients and third-party service providers (such as hotels, airlines, and transport companies).

We are not liable for:

- Acts or omissions of third-party providers
- Loss, injury, delay, or damage during travel
- Loss or theft of personal belongings

Vietnam Tour Fun reserves the right to modify or cancel services prior to departure. In such cases, a refund will be provided for recoverable amounts.

FORCE MAJEURE

In the event of Force Majeure, Vietnam Tour Fun shall not be liable for any failure or delay in the performance of its obligations, nor for any loss, damage, or additional expenses incurred by the client as a result. The client shall not be entitled to claim compensation or damages arising from such circumstances.

“Force Majeure” refers to any event beyond the Company’s reasonable control, including but not limited to natural disasters, severe weather conditions, fire, flood, earthquakes, war, civil unrest, government actions, epidemics, pandemics, official advisories, and widespread disruptions to transportation or supply chains, including shortages of essential resources (such as fuel), where such shortages arise from events beyond the Company’s reasonable control.

Force Majeure shall also include any event that materially affects the client’s ability to commence or continue the trip, including but not limited to flight cancellations, airspace closures, border restrictions, or travel disruptions caused by conflict, geopolitical tensions, or government-imposed measures in transit or destination countries. The inability of the client to reach the departure point or destination due to such events shall be treated as a Force Majeure event and shall not be considered a standard cancellation.

In such situations:

- We will provide support and assistance where possible
- Alternative arrangements may be offered
- Refunds depend on recoverable amounts from suppliers

Travel insurance is strongly recommended to cover these risks.

DISPUTES- GOVERNING LAW, JURISDICTION, Etc.

These Terms and Conditions and the relationship between Traveler and Vietnam Tour Fun will be governed by the laws of Vietnam, where our head office is located.

COMPLAINTS & CLAIMS

If any issue arises during your trip, please notify your guide or travel advisor immediately so it can be addressed promptly.

Formal claims must be submitted in writing within 15 days after the completion of the trip, along with supporting documentation.

MARKETING & MEDIA USAGE

Vietnam Tour Fun endeavors to present its Services through photographs and illustrations that accurately reflect the experiences offered. However, all images and visual materials are provided for illustrative purposes only, and actual conditions may vary. We do not guarantee that locations or experiences will appear exactly as shown.

From time to time, Vietnam Tour Fun may use testimonials, comments, photographs, or other likenesses of travelers for marketing, promotional materials, or website content. By participating in our Services, travelers agree that such materials may be used without compensation and grant Vietnam Tour Fun a perpetual, non-revocable, and royalty-free right to use them for promotional purposes.

AMENDMENTS TO TERMS

Vietnam Tour Fun reserves the right to update or modify these Terms & Conditions at any time.

Any changes will not affect bookings already confirmed under previous terms.

TRANG WEB NÀY THUỘC SỞ HỮU CỦA: CÔNG TY TNHH CHÂN THỰC Á CHÂU
Giấy phép kinh doanh số: 0105415322 – Ngày cấp: 20/07/2011 – Cơ quan cấp: Sở Kế hoạch & Đầu tư Tp.Hà Nội
Địa chỉ: Số nhà B-TT08-51, đường Galaxy 4, Khu nhà ở Ngân Hà Vạn Phúc, Hà Đông, Hà Nội

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